Good Morning Tracy!
I am near retirement age, and this will be the first time that I have ever written back to the supplier concerning comments or reviews.
WOW – you guys are on the ball. This had to have been the most perfectly organized order/receipt that I have ever seen! Our table was received in pristine condition – not a single scratch or blemish anywhere. Of course, the way you guys packed it in the wooden crates with the foam protection, you could have dropped it from an airplane, and it would have been fine. The level of care and detail that was exercised in our order was completely off the charts. Even down to supplying me with two different sizes of screws for mounting it to my camper floor (which I didn’t expect you to supply!). In addition, I was blown away that you sent me an extra pedestal mount as an option! (Free of charge, I might add).
I own two businesses myself, and I just have never seen another business operate in the same manner of unparalleled quality and customer service. I really wish that you would consider expanding your product offerings – no question, you would be successful.
Tracy – you guys are top notch!! We are so pleased with the appearance and quality of our new dining table!
We just received our new table.
We couldn’t be more pleased, thanks again.
Great job by all of you guys
Mike & Nancy K
Sent from my iPhone
We rec’d our table and chairs and We couldn’t be happier
The quality is OUTSTANDING!!!!!
We have already installed and it looks GREAT!!!
We are so excited to get the project completed but still waiting on the
Sofa to come from CA.
Please thank your team and especially your Mom – she did an AWESOME job on the Uph (upholstery) on the chairs!!
Thanks for GREAT and OUTSTANDING customer service!!!!
In today's world it is hard to find quality workmanship. We found it with RV Furniture. As owner of a slightly used Tiffin Allegro Phaeton, we were disappointed with the flimsy dinette chairs that were factory standard products. After some research on the Internet, I found RV Furniture and worked through them with materials choice for replacement chairs for our vehicle. I was somewhat hesitant to order from a manufacturer in Kansas and have the chairs delivered to Vancouver, Washington. However, the entire process was a "10". The representative from RV Furniture was very knowledgeable. We needed chairs that would fit the vehicle, but be very sturdy because we work from the vehicle when we are on trips that last about two weeks. RV Furniture, at their expense, sent us samples of the supplies that would be used to make the chairs. The choices were more than adequate for color matching, etc. At minimal extra cost, we were offered to have the chairs built very sturdily, and they were. The two chairs were packaged properly for shipping and arrived in perfect condition. Nothing but positive reports from us. If we need products that can be produced by RV Furniture in the future, we most certainly will be repeat customers.
a thank you message
could not let another day go by without thanking you for the beautiful work you did on my table and also the packing job .The ups driver also had a comment on it was the best packing job he had ever seen..Wee love the table, the color and the workmanship that went into building it and it has regained my faith that things that are made in the usa are still great.That same table, less quality,would have cost me$1200 dollars here in Calif.Again ,thanks and keep up the good work
"Yes it was perfect. In fact, better than the original one!
Thanks so much!
Old Vent Custom sized new wooden vent
Classic RV Table
Hi! Just a quick note to let you know that after following Denny's advice and following the changes in the drawing he faxed to me, the table works beautifully! We are very impressed! Sincerely J. W. Rudd Idaho
Table arrived today, directions were helpful and it's beautiful! The slide is going to work perfectly for my husbands situation.
Thank you for all your help.
We got the chairs yesterday and they are beautiful! Everything I thought they'd be and more! Thanks so much for your fast service we really appreciate it.
If you get to Jackson Hole look us up! We live 1 block from the square in the center of town!
We come home in May!
WE WOULD LIKE TO THANK YOU FOR MAKING THE FOLLOWING ITEMS FOR HELPING US RE-CONFIGURE OUR 2009 EXCEL FIFTH WHEEL.
DRAWER FACES FOR OUR BEDROOM CABINET. SO WE COULD MAKE THE TOP DRAWER LARGER
DRAWER FACE FOR THE CLOCK WHICH WE HUNG IN THE KITCHEN
CONTEMPORARY STANDARD END TABLE AND MODIFYING IT WITH A SMALL DRAWER
CLASSIC MIN-UP COFFEE TABLE AND MAKING IT A LARGER SIZE FOR US
TV BOTTOM SPACER BOARD TO HIDE THE OPENING IN THE TV CABINET
NOT BAD FOR A TRAILER THAT IS 6 YEARS OLD
YOU HAVE A VERY GOOD REMEMBRANCE OF WHAT EXCEL USED IN OUR FIFTH WHEEL AND USING THE RIGHT STAIN.
THEY MATCH OUR WOOD STAIN VERY NICELY
ALL ITEMS WERE VERY GOOD QUALITY.
ALL MADE TO THE SIZES THAT WE ASK FOR
HOPEFULLY WE CAN STOP BY AND TALK ABOUT NEW CHAIRS SOMETIME IN THE FUTURE.
Lloyd and Ida L.
Dan: Just letting you know how happy we are with our new dinette. You did a great job cutting it down to our needs and we love it. We also appreciate that you are a great listener and very kind. Regards the Heintze's😊
Received the table and chairs Tuesday afternoon. Received with no damage and Michael is very happy with the set. Thank you so much and would highly recommend your company.Darrell E for Michael S.
Received the table and chairs Tuesday afternoon. Received with no damage and Michael is very happy with the set. Thank you so much and would highly recommend your company.Darrell E. for Michael S.
"We recently purchased a new table in Oak from your website, and wanted to take a moment to thank you for the fantastic job you all did! The table is more than we could have expected, and the craftsmanship is superb! We were amazed at how well it was packaged for shipment, the fast turn around, and the overall quality of the product...hands down! This table has replaced the cheap, wobbly junk table the RV came with, and your product looks great in the camper. It is sturdy, solid, and is just awesome.
Take a look at the picture attached with the table in place...looks great.
Thanks again, and when we need new, well crafted quality furniture, we will definitely order from you again. I will be sure to also recommend you to any of the other 150 seasonal campers in our park in beautiful Hillsborough, NH.
All The Best,
Jim and Danielle F"
Just wanted to drop a quick note that I received the table today... WOW!!!!!!!!!!!!!!!!!!!!!!!!!
I did woodworking many many many, well, let's just say a long time ago, and this table is VERY well crafted, designed, and built; it is very nice to see a product where care was taken to make sure that it was done perfectly right the first time. I am truly quite impressed and have no doubt my wife and I will enjoy this table for many years and miles to come.
Please express my gratitude to the workers; from the designers to the well skills craftsmen... thank you all!!!! I also have shared a link to your website page for the tables on my Facebook page. I hope you do not mind.
“My wife an I were at Excel’s last week and you exchangedour table top for one that had a centered base rather than the offsetbase. You guys are wonderful and weappreciate you business model. You can’tgo wrong treating customers the way you do. I plan to spread the word about you among all my RV buddies and I prayit brings you much business. Regards Don& Melissa”
“Received our table and chairs yesterday wanted to let youand everyone at your company know how pleased we are with your furniture. Thank you, Bill”
“Dan and All, We want to thank you all for the outstandingservice which you provide to Betty and I. We love the table which you custommade for us – it is exactly what we have been looking for again, Many Thanksfor the wonderful service. Homer and Betty”
“Thank you for our new table. The workmanship is top-notchand the time you took to pack and label the parts made putting it into ourfifth wheel a breeze! The color match is perfect… considering what I did washold my IPAD up to a cabinet to compare the colors you show on your website. Weare very happy with our experience with your company, especially the personalcontact early in the process. You called long distance to clarify somethingwith us. Amazing generosity andprofessionalism. We will be recommending you to everyone we know. I only wish we could return the box to you tore-use! It’s so gorgeous. Thanks again! Jane”
“Just wanted you to know that the headboard arrived today aspromised. First, we were amazed at how well it was packaged for shipment. When we opened the package we were astoundedat the quality and craftsmanship that went into the piece. The cherry woodmatched perfectly the wood in our motor home and it was a perfect fit. Thanks so much. We will enjoy this for manyyears to come. Ron & Carole”
“Hi just thought we could let you know we received and justhas installed the wall hugger table we ordered. This table was exactly what we wanted for our motor home – the colormatch was perfect and the size was also perfect. Thank you for the excellent workmanship andspeed of the delivery. Don & Kathy”
“We got our beautiful dinette table today and we love it!!!Thanks so much.. The color is perfect…. Thanks for your help… Angela”
“Great production, great customer service. This is my second coffee table since somebodyliked my first one that they made me buy another. Our dining table and chairs are beautifultoo. Our dining table and chairs are beautiful too. A great place to find what you need in anRV. John”
“I just received my folding coffee table. I am so pleased and it fits just nicely inour motorhome. You folks did a great job! Thank you again. Nancy”
“Our furniture arrived yesterday afternoon. Our expectationshave not only been met but they have been exceeded. Your ensemble adds the quality and beauty wewanted to show in our coach. Before& after pics to follow. I would alsolike you to quote a small coner bookshelf. I will try to do a sketch and scan it to you in the next few days. Again, thanks for your quality & greatservice. Bob & Judy”Got my table it looks so good wanted to keep it in my house.And it was packed so nice I think it cost more to pack it then make it welljust to say thank you and nice job Ernie and Joyce P.S. my wife loves it”
“ I received the table I ordered on Friday just as this e-mail promised. I am the manager for all the shipping/receiving, mail serviceand warehousing service for the University of Northern Colorado. I have been in this type of business forbetter than 25 years so I have seen some good shipping practices and somebad. When I received this package FridayI was extremely impressed with the care that was taken in the packaging of thisproduct. It had very minimal chance thatthe product would be damaged in shipment and I would have to deal with theshipping company to get reimbursed let alone the delay of the item I was sogreatly anticipation. As manager of thistype of business I would not hesitate one moment to hire the person(s) incharge of this practice. We receive highend furniture from a number of different manufacturers here and the packaginggenerally is so relaxed that we have repairs required to better than half ofthe pieces we receive. When I opened thecrate and seen the workmanship of the table I was impressed even further. The simplicity and workmanship are way beyondexpectation. I have had very positiveexperience working with RV Furniture and would not hesitate recommending you toanyone. Thanks for the great customerservice and please share this with all the staff, they deserve it. Jim”Hello Dan. I wanted to let you know we got the kitchen table & it looks great, we have installed it in the camper today we wanted to say many thanks”
“I took delivery Tuesday on the dining table and chairs that you shipped. The crates were quitebeat-up, but the furniture inside was perfect. I am really pleased with the quality and finish of the furniture, andthank you for including the Velcro straps. Thanks for the great communication and product! Patrick” “I just wanted to let you all know that I am very happy withthe table and the chairs I bought the other day. They match well. I also appreciate theneighborly attention you gave us. I havebeen working the city in Texasand it felt like a home to come back and be treated so well. Dallas”
“We wanted to let you know how pleased we are with the RV table we ordered from you at RV Furniture. The workmanship and quality of our table has exceeded ourexpectations. It is beautifullyfinished, is solid, and looks great! This is a terrific addiction to ourRV. In addition, you have providedexcellent customer service. The table was packed well to assure that it wouldnot be damaged in shipping, and was delivered as promised in a very shortamount of time. You can be assured wewill tell anyone in need of your product of our very pleasant experience withyour company Dan, you did everything youpromised when filling our order, and I personally thank you. Laurlie & Paul“
Hi Dan, I received my oak wall hugger table today. Itmatches our cabinets perfectly. Thank you for your prompt shipment anddelivery. The packaging was excellent. I would definitely recommend you guys to all my RV friends. Thanks again for your excellent service. Linda”
“Hi Dan, Just want to take the time to thank you for the beautiful table. It looks perfect in thecoach. Looks like an exact match and the chairs match the sofa perfect. We will do business with you again in thefuture. Thanks, Kelly”
“received end table when and as promised- appreciate so muchyou effort when packing-not a scratch- workmanship “exemplary”!!! Thanks, Mike”
“Received the table and chairs. Oak wall hugger, in goodcondition and installed it. Table andchairs were as described. It looks good in my motor home. I would recommend your products toanyone. Thanks, Lloyd”
“chairs and the table look great and the craftsmanship issuperior, thanks for a very nice dinning room set. Art”
“We received the table top and chairs yesterday, and are ABSOLUTELY delighted. Your craftsmanshipis superb, the stain color is perfect, and everything is solidly built. We will gladly recommend your firm to ourRVing Friends! Great service and products! Terry”
“The table has arrived and is awesome. We are reallyimpressed with the quality of both the fold up chairs and the table. Thank you for your speedy response to ourproblem. We will be happy to recommendyou both for the quality of your work and the service your provided. Veronica”
Table received this afternoon and already in place for diner tonight! We love it and are absolutely pleased with the quality of theworkmanship. Surprised too at the shorttime from time of order to delivery. Less than a week is pretty impressive. The table is a perfect fit in our(motor) home. And my wife has already figured out it will be perfect place forher sewing projects… feel free to use me as a reference if desired. For sure, I will be telling all I cross pathswith about your products. Warm regards,Tom”
“We received the chairs today and they match our table perfectly. The wonderful quality isexactly what we expected from your company and I have recommended to my friendswho may need RV Furniture in the future to check out your products. Thanks again, Ron”
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